Watchdog blasts care agency’s services

A CARE agency which looks after vulnerable pensioners across St Helens has been criticised by a health watchdog.

The Care Quality Commission (CQC) branded the service provided by Makerfield Home Care Agency as inadequate.

Inspectors found bosses were failing to make proper checks on staff before allowing them to work.

The company provides home visits by care workers to addresses in Newton, Earlestown and Rainford but weren’t vetting staff correctly.

Former health secretary Sir Ian McCartney, whose organisation Healthwatch has highlighted Makerfield Home Care’s previous failing, said the CQC’s findings were “concerning”.

He added: “This is a report that Healthwatch will be following up with the CQC at our regular meetings and also as a matter of urgency with the local authority procurement officials to assure us that they will be following this report up.

“I will be asking the Care Quality Commission to do a detailed follow up as soon as possible and to advise us of what they find.”

No one from the company was available to comment on the CQC’s report.