A ST Helens mum is furious that she will be getting less than half a refund for a cancelled gig at Haydock Park.
Jenny Morrison, 38, of Haydock, was dismayed to discover that the racecourse was only offering £12 out of the £30 adult ticket as a refund after Rita Ora pulled out due to sickness.
A family friend had bought her daughter, Sydney, the ticket as a present for her 12th birthday, and overall, the group had spent £75 - two adult fares at £30 each and one child for £15.
But whilst the child price being fully refunded, Mrs Morrison was livid that the full amount was not refunded as they decided not to attend the race event which still went ahead.
She said: “When Sydney told me that she had seen on Twitter Rita had cancelled, I didn’t believe her.
“Then I received an e-mail to say Rita had pulled out due to sickness and so I phoned up. I was told that people would get an automatic refund of £12, but tickets cost £30. I said I was going to write to the managing director, but was told I was only going to get £12.
“It is just not fair, especially as we didn’t end up going as we only bought tickets to see Rita, so it feels a waste. My friend had bought Sydney Rita’s new album so she would know all her songs. It is such a shame.”
Sydney, a St Augustine Catholic High School, said: “I was devastated. I had been looking forward to this since my birthday - July 19. It was such a nice surprise and now it has been ruined.
“I don’t think I will get the chance to see her again - I was going to make a big banner for her, She is a really good singer.”
Haydock Park general manager Garry Fortune said: “We were as disappointed as anyone that Rita Ora had to cancel her performance due to ill health.
“Despite the cancellation of the live concert, thousands still enjoyed a fantastic evening’s racing which went ahead as planned. Our terms and conditions state that we don’t offer refunds; although as a gesture of goodwill we took the decision that all customers who had pre-booked full price tickets will receive an automatic refund of £12 straight into their account, which our sales team is administering.”