Some music fans have rounded on organisers of the weekend Kylie Minogue concert in Haydock for shortcomings that left them far from comfortable.
Long queues to get out, inadequate toilet facilities and an overcrowded enclosure for disabled audience members were the cause for dozens of complaints after the sell-out Haydock Park gig.
Course bosses admit there were issues that need addressing for future concerts, and blamed the sheer volume of people attending the event for the problems, but said overall the Jockey Club Live event, which attracted 20,000 visitors, was a huge success.
Despite extra toilets being brought in, visitors were left queuing more than half an hour and many disabled people felt pushed out as the designated viewing area was full.
And drivers were stuck in stationary queues for more than an hour and a half after the concert due to traffic management.
Kylie herself clearly loved her spell in the borough, tweeting how much she loved the show.
One fed-up race-goer, Michael Ashton, of Wigan, said: “My wife Lynne, who has spina bifida, needed to use the toilet and there was a massive queue. Ladies were waiting for the disabled toilet and when I said they were only for disabled people, they just ignored me and my wife had to wait, I told a member of staff and they did nothing.
“Where the viewing area was placed was a joke and was not big enough. There was only one chair left for my wife and that was broken. There was lots of disabled people not able to get on the viewing area as it was packed, and probably too many people on there so it must have been a safety risk. Some disabled guests even used the children’s park to get viewing spots. After 30 minutes of Kylie being on stage we had to leave as my wife needed the toilet urgently so I struggled to helped her through the crowds. She had to wait again for 40 minutes to use the disabled toilet and so missed most of the concert, And we had to wait one hour 30 minutes to get away in the car.”
Bosses at Haydock Park have refuted suggested there facilities were inadequate.
Jason Fildes, general manager at Haydock Park, said: “We have had 35 complaints, which is pretty good out of a crowd of 20,000.
“We hired a huge amount of extra toilets, but we were not ready for the ratio of 60 girls compared to 40 men.
“We did try to assist by allowing women to use the gents facilities. Given our time again, we would have put in more toilets.
“We put on a disabled platform which provides the best view, but many people didn’t inform us beforehand. “We tried our best to please everybody and let as many people in as we could.
“Traffic was also tricky. The police had made a safety call to prevent traffic coming out one way until all pedestrians had walked away.
“We were also hampered by the new smart traffic light system at Haydock Island, by our other exit, and so we are reviewing that with the Highways Agency.
“We are of course looking into these issues ahead of the Madness and Kaiser Chiefs concerts. There are still tickets left, so it is likely there will be a smaller crowd.
“But the fact that Kylie was here is a huge boost to the North West and it was a brilliant show.
“The amount of wonderful feedback we have had has been overwhelming and it is a shame one or two issues have come to the forefront of people’s mind.”