Care home’s steps in the right direction

Madison Court Care Home
Madison Court Care Home

THE future of an under-fire St Helens care home appears brighter after improvement works were recognised by inspectors.

Madison Court was given a rating of requires improvement after an unannounced visit from the Care Quality Commission (CQC) this summer.

This represents an improvement from the inadequate rating dished out by the CQC on its previous trip to the Parr facility, which provides nursing as well as care for people with dementia.

The latest report found Madison Court still needs improvements in four of the CQC’s five key areas, with shortcomings still existing in delivering a safe, effective, responsive and well-led service. The quality of caring was judged to be good.

However, the inspectors noted the care home had got notably better since the previous visit at the start of the year.

The report said: “At the last inspection in February 2015 we found that there was a number of improvements needed in relation to medicines, protecting people from receiving inappropriate or unsafe care and treatment, supporting staff, people’s rights to decision making, maintaining accurate records and monitoring systems in and around the quality and safety of the service.

“In addition, we identified serious concerns in relation to people’s dignity and respect and safeguarding.

“During this inspections we saw that improvements had been made within the service in relation to planning and recording people’s care needs and wishes, staff training and support, the environment, the monitoring of the service delivered to people and the overall management of the service.

“In addition, we found that the registered provider had taken action to address the concerns raised within the warning notices.”

The September inspection found shortcomings including medicines being stored at too high a temperature and not ensuring everyone living at the home had regular access to the full range of activities.

However, the CQC found service users felt safe, were given enough to eat and drink and could choose where they had their meals and had good relationships with staff.

Care and support plans are also now being reviewed on a regular basis and action is under way to deliver further improvements in standards.

Martin Clark, managing director of Care Concepts which owns Madison Court, said he was delighted with the work staff have done to improve the home and the rating of requiring improvement was not a cause for concern.

Mr Clark also said the home was moving in the right direction and he expected Madison Court to receive a rating of good at its next inspection.