£4.5m care home branded ‘inadequate’

editorial image

A care home which opened to much fanfare two years ago has been slammed by inspectors for its ‘inadequate’ services.

Officials found Madison Court had breached NINE regulations set out in the Health and Social Care Act and achieved the lowest possible rating in four out of the five key indicators.

The assessment by CQC was undertaken in early February under the new inspection regime and since then there has been a management change within the home

Martin Clark, managing director of CareConcepts

A review by the Care Quality Commission uncovered numerous failing by staff and management at the Madison Close home in Parr.

They include:

l No registered manager in place during the CQC’s inspection

l Serious incidents were not reported to the appropriate authorities

l Aggressive clashes between patients were not dealt with by staff. The report also raised concerns about patient safety and found little evidence that people who lacked the capacity to make decisions for themselves were being supported correctly.

“We found that people were not always safe from harm,” the CQC report states. “Incidents relating to safeguarding people and known risks to individuals had not been reported appropriately.”

The CQC also found patients’ medicines were not managed in a safe way, the service was not meeting the requirements of the Mental Capaity Act, and care and treatment was not planned of delivered in a “person-centred” way.

Madison Court, which is owned by Care Concepts, opened in 2013, with bosses boasting the development had cost a staggering £4.5m and would create 80 new jobs.

Providing residential and nursing care for 66 people with dementia, Madison Court comprises of three units with lounge and dining areas, three bathrooms with specialist baths and hairdressing and beauty rooms.

But the CQC report, which follows an inspection in February, will severely damage the home’s reputation.

However, Martin Clark, managing director of CareConcepts, told the Reporter the home had made a raft of changes since the inspection.

He said: “The assessment by CQC was undertaken in early February under the new inspection regime and since then there has been a management change within the home.

“The new manager has been working very hard with the staff to ensure the home meets with the new requirements and delivers quality care. We look forward to the next inspection which is due shortly which will address the issues raised within this report.”

Council chiefs say they are monitoring progress at Madison Court and will be providing assistance to both the CVC and Care Concepts in attempting to improve the home.

A council spokesman said: “We are aware of concerns highlighted by the CQC inspection in early February.

“We have been assisting both the CQC and Care Concepts – who run the home – in their efforts to make a number of improvements.”