Local health services applauded

St Helens Hospital
St Helens Hospital

St Helens patients have applauded local services delivered by Bridgewater Community Healthcare NHS Foundation Trust (Bridgewater) in a recent NHS survey.

Bridgewater collected feedback between April and June 2017 from 1,410 patients in St Helens who use the community services they provide such as St Helens NHS Walk-in Centre, Cardiac Rehabilitation Services, The Wheelchair Service, Children’s Speech and Language Therapy and Community Dental Services.

Results reveal 99 per cent of respondents stated they were very satisfied or satisfied with their overall experience and when asked how likely they were to recommend the service to a friend or family member if they needed similar care or treatment, 1,367 people responded and 97 per cent said they were likely or very likely.

Bridgewater Chief Executive Colin Scales said: “We encourage all families who use our services in St Helens to complete our Talk to Us forms either at a clinic, health centre or online and they are also welcome to provide feedback by speaking to our Patient Services Team on 0800 587 0562.

“They give us an excellent insight into what we are doing well and what we could be doing better as a Trust so we can continually improve the care we provide to local patients.

“The excellent results we have received are a testament to our hard working staff who are extremely dedicated to providing high quality compassionate care to our patients and service users in St Helens.”

Patients and service users in St Helens were also asked to rate how satisfied they were with different elements of their experience using services. Out of 1,410 respondents 100% said they were satisfied or very satisfied with the way staff listened to them and how they were greeted while 95% of people surveyed said they were satisfied or very satisfied with waiting times.

When asked about the dignity and respect they were shown, the information they were provided with and the opportunities they were given to ask questions, 99% of respondents stated they were satisfied or very satisfied.

Have your say on services provided by Bridgewater Community Healthcare NHS Foundation Trust at www.bridgewater.nhs.uk/aboutus/patientservices. You can also contact our Patient Services Team on 0800 587 0562 or Patient.Services@bridgewater.nhs.uk