A GOVERNMENT regulator has issued a stern warning to a provider of care for St Helens residents.
Ashton based Makerfield Home Care Agency, which provides care for residents in Newton, Rainford and Earlestown, has been told to make urgent improvements.
The agency was warned for their failure to meet national standards relating to the management of records and for not always obtaining CRB disclosures for new staff.
A formal warning has been issued in the report, compiled by the Care Quality Commission (CQC) after unannounced visits by inspectors late last year.
A CQC statement read: “Care files did not always contain an accurate record in relation to the care and treatment required by people using the service and there was no record available to show that service users care needs were being regularly reviewed.
“As a result it was found that the agency was failing to comply with national standards and the provider had failed to obtain references from previous employers before taking on new staff.”
Inspectors reviewed a sample of records and also spoke to staff service users and their relatives and carers.
The Makerfield agency has also been subject to a follow up inspection with results to be published later this year.
A representative for the Bolton Road based care provider was not available to comment.
CQC director Malcolm Bower-Brown, said: “The law sets out national standards that everyone that uses services should be able to expect. Providers have a duty to ensure they meet these standards.”
. These warnings send a clear and public message that Makerfield Care Home Agency need to address these issues as a matter of urgency or face serious consequences.
“If we find that the provider is not making the required progress we won’t hesitate to use legal powers to ensure residents are receiving the service they are entitled to expect.”