‘Biscuit ban’ care home could be closed

Ranelagh Grange Home at Stoney Lane
Ranelagh Grange Home at Stoney Lane
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An under-fire care home in St Helens where inspectors found countless examples of bad practice has been warned it could be forced to close.

Officials from the Care Quality Commission (CQC) branded Ranelagh Grange in Rainhill ‘inadequate’.

In one shocking example of poor standards at the home, they found elderly residents were prevented from picking up biscuits from trays and were instead forced to wait for staff to hand them over wearing plastic gloves.

Inspectors criticised the practiced as humiliating for residents.

It is the latest in a series of a blunders at the Stoney Lane facility.

The CQC say that another inspection will take place within six months and if it fails to improve sufficiently it could be closed down.

Other finding in the damning CQC report include:

* Staff wedging opening a fire door using hoists and a wheelchair

* Many bedrooms with no working lock

* A staggering 75 per cent of staff had not received up to date training in sfaeguarding

On two occasions, inspectors had to ask staff to cover up residents whose clothing had become displaced, leaving their underwear exposed.

The home was first placed in special measures in May last year but CQC officials found little improvement when they re-visited in October.

Officials at St Helens Council banned the home from taking new residents in May, while the CQC latest report find fresh concern for residents wellbeing.

In one worrying incident, inspectors saw a member of staff pulling a resident backwards in a wheelchair.

“The person’s feet were dragging along the floor as no foot rests were in place,” the report reveals.

“We brought this to the attention of the member of staff who continued to pull the wheelchair and tip it backwards to lift the person’s feet off the floor.”

The biscuit incident was also observed by CQC inspectors, who say the practice compromises residents dignity.

On another occasion, the review found that two televisions were on different channels in the same room but one had the sound off.

“This resulted in people watching a programme with the sound of another programme,” write inspectors. “Two people told us that they found this difficult and confusing and demonstrated that people’s communication needs had not been considered.”

Other concerns highlighted included unsafe storage of medicine and poor leadership.

Council chiefs say they are continuing to work with the home to make improvements.

A town hall spokesman said: “We are aware of the home’s recent CQC report and

have been working closely with the home, the CCG and CQC around the areas highlighted within the report.

“We can confirm that a suspension on new admissions to the home has been in

place since May 2015.”

Ranelagh Grange declined to comment.